The country’s largest telecommunication operator PT Telekomunikasi Indonesia (Telkom) has officially acquired Sydney-based business process outsourcing (BPO) provider Contact Centers Australia (CCA).
The publicly listed state-owned telecommunication company recently announced that it signed on Thursday an A$11 million (US$9.6 million)-deal with the CCA, under which Telkom through its subsidiary Telkom Australia acquired majority stake in the Australian company.
No clear value was immediately available on Telkom’s stake in CCA following the acquisition, but Telkom International (Telin) president director Syarif Syarial Ahmad said previously that Telkom would acquire around 75 percent of a BPO provider in Australia.
“We intend to work with the CCA team to invest in the company’s ability to grow in the Australian and New Zealand market as well as export the way they do business to other BPO operations in Indonesia,” Telkom Australia CEO Siam Nugraha said in a statement.
CCA, which was launched in 2002, provides a wide range of BPO solutions to corporate clients, including Colgate, Rio Tinto, Pfizer Australia and Yellow Brick Road. The firm also operates one of New Zealand’s leading BPOs in Wellington.
The acquisition of CCA was part of Telkom’s strategy to expand its business within Oceania’s market, following a previous deal to build a joint venture with Australia’s well-known telecommunication operator Telstra.
Telkom is also aiming to acquire 27 percent shares of a local telecommunication operator in New Zealand that controls around 60 percent of the telecommunication market there.
Besides expanding its business to the two countries, Telkom has targeted that by end of the year, it will have a presence in 10 foreign countries, including Saudi Arabia, Macau and Taiwan.
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